The generation born between 1980 and 2000, known as the millennials and nicknamed Generation Me, is ambitious and will settle for nothing less than exclusive one of a kind experience. Consequently, the hospitality industry is making sweeping changes to its offerings to keep the millennials coming back for more.
Managing Hotels: Nuts and Bolts of Hotel Management is a helpful guide for hotel managers and individuals about the ins and outs of the hospitality industry. The book outlines how to cope with this dynamic business environment and the processes involved in efficient hotel management.
In this digital age, users now expect all products and services to be accessible to them via mobile apps or platforms and have formed an aversion to direct contact with customer service reps. Due to this phenomenon, it has become a priority for the hospitality industry to focus on mobiles for providing services and promoting themselves. Here’s an update on the current mobile trends are and what hotels can do to make the best of these.