You’re no stranger to the term ‘wellness’, what with modern lifestyle placing so much emphasis on it. But, in addition to wellness offerings springing up as an industry in itself, hotels are also making a lot of effort to cater to the demands of millennial and Gen Z travelers.
Millennial, a social-media-centric generation loves to blow their own trumpet when it comes to travelling and other rich experiences, and they especially love to do it online. This trait is being noticed by the hospitality industry, and they’re quick to capitalize on it. All around the world, hotels are fabricating “Instagrammable” spaces and moments for their guests to tell a visual-story online, tagging the brand along.
Guests come to hotels to relax on big fluffy beds, exploit the room service, and have a good time with their friends and family. And when they’re here, they definitely want to capture the fun moments and share them online. Or maybe they want to get some work done, if they’re travelling professionals. However, their hotel experience can go south when they’re met with lousy Internet connection. On an average, guests travel with at least three devices, and they expect all of them to connect quickly and work really well, whether they’re replying to an email, having a video chat, or streaming a movie. But the question is, can modern hospitality provide its guests with a fast and reliable connection that guarantees customer satisfaction?