Post the pandemic and after travel norms have been relaxed, it almost feels like the only natural thing for people to do would be to seek out wellness related initiatives. And it’s quite possible that this desire to put the disease behind us could be the impetus the hospitality industry needs to put it back on its feet.
In the wake of the Covid-19 pandemic, the hospitality industry has shambled off down as one of the worst affected sectors. Amidst the gloom, Airbnb once again rises to the top, utilizing their expertise and swiftly transforming themselves to make the best out of the present-day travel scenario. From refunding bookings amounts to offering experiences online, they have been able to engage and retain their two primary stakeholders – guests and hosts. Here is what the hospitality industry can learn from Airbnb on how to win a battle against Covid-19.