In the wake of the Covid-19 pandemic, the hospitality industry has shambled off down as one of the worst affected sectors. Amidst the gloom, Airbnb once again rises to the top, utilizing their expertise and swiftly transforming themselves to make the best out of the present-day travel scenario. From refunding bookings amounts to offering experiences online, they have been able to engage and retain their two primary stakeholders – guests and hosts. Here is what the hospitality industry can learn from Airbnb on how to win a battle against Covid-19.
COVID-19 has no doubt put a dent in everyone’s business plans, but it has especially affected the hotel industry by taking away a major source of revenue that comes from events and travel. In part one of “How Things Are Likely to Be Post-Pandemic”, let’s discuss this topic in relation to MICE travel and events.
Off to follow your dream of having a hotel of your own. Congratulations. But before you take the plunge, have you kept the basics of such an investment in mind? If not, this post is for you. Read on …
Today, when the customers are smart and more vigilant of their preferences and needs, it is time to restore your hotel loyalty programs if you already have them. From guest appreciation to incremental revenue, loyalty schemes are something that works in favour of the customers as well as the hotel.
Every hotel would like to proudly display a ‘No vacancy’ sign, which they believe is an indicator of how well they’re doing. However, occupancy isn’t the only metric to decide more profitability. Smaller hotels can just as easily boost their bottom line by employing a few clever marketing strategies.
If there’s one thing that’s constant in life, it’s change. And nowhere is this change more visible than design trends. This article looks at some of the design trends that are going to be adopted by hotels across the world.
Restaurants have become a very competitive market. Now more than ever it’s essential to keep the guests satisfied and provide them with the best experience. In this article, I’m going to explore certain factors that influence customers to choose a restaurant, and the things that should take the forefront as far as improving guest experience is concerned.