In today’s age of social media where every individual’s opinion is typed out in 140 characters or fewer, an old Sanskrit saying “Atithi Devo Bhavah” is perhaps a more pronounced mantra on how to treat guests. Be it a luxury Four Seasons or a budget Premier Inn, all guests are entitled to a warm welcome, a friendly face, attentive service and a lot more. This article shares a few interesting insights on what exactly modern travelers want and expect from their stay at your hotel.
Hotels are known for their obsession with perfection. Everything has to be immaculate, the services have to be above reproach, and the experience has to be flawless. But who sets down these parameters of perfection? And is it meant to be the same for all establishments. What happens what changing times force us to rethink the definition of perfection? Hopefully, something good.
Art is an integral part of the identity of hotels. It communicates with the guests and lets them enjoy a unique experience that no other place can give them. How innovatively a hotel integrates art within its interiors can actually influence a customer’s choice and help them choose one establishment over the other.
In today’s competitive business environment, it is extremely important that a hospitality product is perfect to the core for the niche and segment it aims to service. It is even more so important for specialized products like wellness hotels. Hence the role of a specialist in product development cannot be underestimated. Read on why?